Membership
Elevate FAQs
Frequently Asked Questions - Elevate Rewards Membership
What is the ELEVATE Rewards membership?
ELEVATE is the way to improve your guest experience. It has three main benefits:
1. ELEVATE REWARDS MEMBERS earn 1 point for each dollar spent, which can be redeemed for tickets and concession vouchers. To receive points for online purchases, you will also be required to link your account to online purchases.
2. ELEVATE REWARDS MEMBERS have access to discounted weekday pricing, and exclusive member offers.
3. ELEVATE REWARDS MEMBERS who do not opt out of receiving occasional text and email communications from us receive special promotional pricing, including Family Tuesday and Senior Wednesday pricing. Other discounts may apply.
Pro tip: Consider signing up now for SOAR Subscription membership because ELEVATE benefits are included.
1. ELEVATE REWARDS MEMBERS earn 1 point for each dollar spent, which can be redeemed for tickets and concession vouchers. To receive points for online purchases, you will also be required to link your account to online purchases.
2. ELEVATE REWARDS MEMBERS have access to discounted weekday pricing, and exclusive member offers.
3. ELEVATE REWARDS MEMBERS who do not opt out of receiving occasional text and email communications from us receive special promotional pricing, including Family Tuesday and Senior Wednesday pricing. Other discounts may apply.
Pro tip: Consider signing up now for SOAR Subscription membership because ELEVATE benefits are included.
Is there a fee associated with an ELEVATE Rewards membership?
There is no fee to join to be an Eagle ELEVATE Rewards Member.
What other benefits does ELEVATE Rewards offer?
1. You can see your points balance online.
2. You can earn points for online purchases.
3. You can redeem points online.
4. You will get more relevant information catered to your interests. If, say, you bought tickets to a Marvel movie, we will make sure you know when the next Marvel movie is coming up!
2. You can earn points for online purchases.
3. You can redeem points online.
4. You will get more relevant information catered to your interests. If, say, you bought tickets to a Marvel movie, we will make sure you know when the next Marvel movie is coming up!
What happened to Fivestars Loyalty?
Fivestars Loyalty is being rebranded as the ELEVATE Rewards tier of the EAGLE Sky Membership program. Points earned in Fivestars Loyalty since January 1, 2019 will be transferred to ELEVATE Rewards—provided that your ELEVATE account uses the same cell number as your Fivestars account.
Can I sign up at the theater?
Absolutely!
**IF YOU ARE CURRENTLY A FIVESTARS LOYALTY MEMBER, PLEASE USE THE SAME CELL PHONE NUMBER FOR YOUR NEW REWARDS ACCOUNT.
**IF YOU ARE CURRENTLY A FIVESTARS LOYALTY MEMBER, PLEASE USE THE SAME CELL PHONE NUMBER FOR YOUR NEW REWARDS ACCOUNT.
Is it better to sign up online?
It definitely helps speed things up at the register, but you are not required to sign up online. If you are purchasing tickets at the same time, we highly recommend signing up before purchasing so the points for your purchase will be added to your account.
**IF YOU ARE CURRENTLY A FIVESTARS LOYALTY MEMBER, PLEASE USE THE SAME CELL PHONE NUMBER FOR YOUR NEW REWARDS ACCOUNT.
**IF YOU ARE CURRENTLY A FIVESTARS LOYALTY MEMBER, PLEASE USE THE SAME CELL PHONE NUMBER FOR YOUR NEW REWARDS ACCOUNT.
If I am currently a FiveStars member, do I need to sign up separately for ELEVATE Rewards?
Not exactly. You should only need to claim your account if you had an email address listed on your FiveStars account. If so, select "Existing Customer" at signup to send a claim email to yourself and finalize registration for ELEVATE Rewards.
If I sign up for SOAR Subscription, do I also need to sign up for ELEVATE Rewards?
No. ELEVATE Rewards benefits are included as part of the SOAR Subscription. However, SOAR Subscribers receive double points.
How do I earn points?
You can earn points online when you make online ticket purchases while you are logged in. If you are purchasing your ticket at the theater, you can earn points by either providing your phone number or email address during checkout. Your account information includes email, cell number, birthday, and full name.
Are there restrictions on how I can earn points?
A few. Points cannot be earned for (1) taxes, (2) online ticketing fees, (3) gift card purchases (points are earned at gift card REDEMPTION, sorry gift givers!), and (4) administrative fees associated with your SOAR Subscription.
When do I receive points for purchase of Gift Cards or for my SOAR Subscription?
Points are earned upon REDEMPTION of a gift card for an eligible transaction. SOAR Subscription Members, earn 9 points for each monthly movie credit they redeem.
How are the points I earn for a purchase calculated?
Points are calculated based on the pre-tax subtotal of the transaction. If the transaction has a partial dollar value, points are rounded up or down based on the amount. Transactions $0.50 and up are rounded to the nearest whole point, transactions $0.49 and below are rounded down to the nearest whole point.
Is there a limit to points I can earn?
Members can earn up to 500 points in a single 24-hour period, with no transactional limit.
Do points expire?
Unused points expire 12 months after issuance. Points are used on a first-in, first-out basis for redemption, so your oldest points are always used first.
I didn’t provide my contact information during checkout or an online purchase. Can I still earn points?
No, you must identify yourself during checkout by providing the phone number or email address associated with your account to earn points for a transaction. Complete demographic information must be provided. If purchasing online, you must be logged in to your account.
Do I earn points for tickets purchased from a third-party ticket seller such as Atom Tickets or Fandango?
No, points are earned exclusively through Eagle Theater's website and in-store.
Why are the points for an advance ticket purchase not showing up?
Points earned for buying advance tickets are not redeemable until the showtime of the advance ticket purchase has passed. If the purchase is refunded before the showtime, the points issued are deducted from your account.
How do I use a free ticket reward that I earn from accumulating Eagle ELEVATE Rewards points?
Two hundred points earns a free ticket. After redeeming your points for a free ticket, it will appear as a “Credit” on your online account. ELEVATE Rewards Members can use their Credit toward any regular 2D movie at any Eagle Theaters location. You can upgrade any ticket to a premium format (such as 3D) for a small upcharge. Credits expire 90 days from date of issuance for Eagle ELEVATE Rewards Members and never expire for active Eagle SOAR Subscribers.
Does only one person in the household need an ELEVATE Rewards Membership?
Children aged 12 and under are not eligible. We STRONGLY recommend that everyone 13 and older has a SOAR subscription for maximum value.
If you plan to come to the movies with someone, and you typically pay together on the same transaction (think spouses), we STRONGLY recommend linking your accounts. This means that discount pricing will be available to each person, and not just the account holder.
If you plan to come to the movies with someone, and you typically pay together on the same transaction (think spouses), we STRONGLY recommend linking your accounts. This means that discount pricing will be available to each person, and not just the account holder.
How do I link my account to other household members' accounts?
You can link or add someone to your account online by going to ......................
Sky Membership graphic
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Eagle Sky Membership has its privileges!
Sign up today for our SOAR Subscription (recommended) or ELEVATE Rewards!
Eagle ELEVATE Rewards (Free)
Whether you are a current FiveStars loyalty member or new, we need to update our records with at least your full name, email address and cell number. This is required for you to get your points and rewards.
(NOTE: If you are going to be a SOAR subscriber, no need to click on the ELEVATE button - use SOAR subscription button instead.)
Eagle SOAR Subscription ($9.49/month)
All the benefits of ELEVATE plus a ticket credit per month (unused credits roll over), 10% off concessions, and no online ticketing fees.
table
 |  |  |
|---|---|---|
1 Ticket Credit Included Per Month |  |  No discounts from listed ticket price |
10% Discount on Concessions (excludes alcohol ) | | |
Online Ticketing Fee | WAIVED! | $1.75 /Ticket |
Additional Tickets at Special SOAR Pricing | PLUS unused credits roll over for 6 months! | |
Access to Complementary & Discounted Special Screenings | | |
Special Pricing for Family Tuesday & Senior Wednesday | | |
Rewards Points | Earn DOUBLE Points/Dollar Spent | Earn 1 Point/Dollar Spent |
Redeem 1 Standard Ticket for 200 Points | | |
Birthday Reward |  Medium Drink & Medium Popcorn |  Small Popcorn |
Early Access to Ticket Sale Dates | | |
Special Exclusive Events | | |
member details
Ready to enroll?
Click below to get started!
Click below to get started!
$9.49 PER
MONTH
- 1 Ticket Credit Per Month
- 10% off Concessions
- No online ticketing fees
- Earn DOUBLE points for every dollar spent
- Exclusive Member Offers
- Invites to Special Screenings
- Birthday Gift
FREE
TO
JOIN
- Earn 1 point for every dollar spent
- Exclusive Member Offers
- Family Tuesday Pricing
- Birthday Gift
General FAQs
Frequently Asked Questions - General
What is the Eagle SKY Membership platform?
Membership has its privileges!
Eagle Theaters offer two different membership programs.
Eagle ELEVATE is our free Rewards program where you earn points that can be redeemed for tickets and concession credits and qualify for special pricing on Family Tuesday and Senior Wednesday, as well as exclusive member offers, and even a birthday gift!
Eagle SOAR is our paid Subscription program that gives you all the benefits of ELEVATE Rewards membership plus DOUBLE rewards points, a ticket credit each month, rollover of unused credits, SOAR ticket pricing after your credit is used, a 10 percent concession discount, and waived online ticketing fees. It's only $9.49 per month and can be canceled at any time.
Eagle Theaters offer two different membership programs.
Eagle ELEVATE is our free Rewards program where you earn points that can be redeemed for tickets and concession credits and qualify for special pricing on Family Tuesday and Senior Wednesday, as well as exclusive member offers, and even a birthday gift!
Eagle SOAR is our paid Subscription program that gives you all the benefits of ELEVATE Rewards membership plus DOUBLE rewards points, a ticket credit each month, rollover of unused credits, SOAR ticket pricing after your credit is used, a 10 percent concession discount, and waived online ticketing fees. It's only $9.49 per month and can be canceled at any time.
Can’t I just go to the movies without being a Member?
Sure you can.
But membership has its privileges!
But membership has its privileges!
So why are you doing this?
We’ve been operating multiplexes in small towns for 20 years and we learned something.
It’s all about the relationship. Our many loyal customers (that's you!) care deeply about not just movies, but keeping a healthy, thriving movie theater in Robinson, Clinton, and Streator.
In the wake of a pandemic, competition from streaming, high interest rates, and a slower than expected return to pre-pandemic box office levels, we took a hard look at how we can be of service to our guests and community. We want to give you more reasons to come to the theater.
More movies. More events. More fun. A better rewards program.
A subscription plan.
As a member in one of the tiers of our Eagle Sky Membership Platform, we can learn more about what you like and keep you better informed.
It’s all about the relationship. Our many loyal customers (that's you!) care deeply about not just movies, but keeping a healthy, thriving movie theater in Robinson, Clinton, and Streator.
In the wake of a pandemic, competition from streaming, high interest rates, and a slower than expected return to pre-pandemic box office levels, we took a hard look at how we can be of service to our guests and community. We want to give you more reasons to come to the theater.
More movies. More events. More fun. A better rewards program.
A subscription plan.
As a member in one of the tiers of our Eagle Sky Membership Platform, we can learn more about what you like and keep you better informed.
What is happening to prices?
We’ve been battered by inflation and high interest costs. Across the country, movie theaters have scrambled to adapt. We are no different. While we adjusted prices to meet our responsibilities, our primary concern is about YOU and our community. We are committed to providing more value for all and the best pricing for our Members.
For Members in our Eagle ELEVATE Rewards program, our Tuesday ticket pricing is reduced from $6 to $5.50.
For Members in our paid Eagle SOAR Subscription program, ticket pricing is going down for the weekend and remaining level after 6 p.m. during the weekdays. SOAR subscribers will receive a 10 percent discount on concessions, and all online ticketing fees will be waived.
For Members in our Eagle ELEVATE Rewards program, our Tuesday ticket pricing is reduced from $6 to $5.50.
For Members in our paid Eagle SOAR Subscription program, ticket pricing is going down for the weekend and remaining level after 6 p.m. during the weekdays. SOAR subscribers will receive a 10 percent discount on concessions, and all online ticketing fees will be waived.
How will you communicate with me once I become a Member?
When you become a Member, you consent to receive occasional texts and emails from us. Our goal is to communicate relevant information to you about events, showtimes, and offers that may be of interest to you.
More Questions
Still have some questions? That's ok! We came prepared! Check out our FAQs to see if we've got the answer right at your fingertips.
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